{"id":21788,"date":"2025-04-02T12:30:57","date_gmt":"2025-04-02T10:30:57","guid":{"rendered":"https:\/\/micasaste.com\/?page_id=21788"},"modified":"2025-07-24T12:43:04","modified_gmt":"2025-07-24T10:43:04","slug":"faq-questions-frequentes-micasaste","status":"publish","type":"page","link":"https:\/\/micasaste.com\/en\/faq-questions-frequentes-micasaste\/","title":{"rendered":"Comment Micasast\u00e9 peut vous aider ?"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>Consultez notre section FAQ \u2013 Questions fr\u00e9quentes<\/strong> pour trouver des r\u00e9ponses rapides \u00e0 vos interrogations sur nos produits, services, commandes et bien plus encore.<br>Nous avons rassembl\u00e9 les questions les plus courantes pour vous faire gagner du temps.<br>Et si vous ne trouvez pas ce que vous cherchez, notre \u00e9quipe reste \u00e0 votre \u00e9coute via la page Contact.<\/p>\n\n\n<section id='' \n                class='helpie-faq accordions faq-toggle custom-styles open-first' \n                data-collection='' \n                data-pagination='0' \n                data-search='0' \n                data-pagination-enabled='0'\n                role='region'\n                aria-label='FAQ Section'\n                aria-live='polite'><h3 class=\"collection-title\">Foire aux questions<\/h3><form class=\"search\" onsubmit=\"return false;\" action=\"\"><div class=\"search__wrapper\"><input type=\"text\" class=\"search__input\" aria-label=\"Search\" role=\"searchbox\" placeholder=\"Rechercher dans la FAQ\"><span class=\"search__icon\"><svg class=\"svg-icon--search\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 22 22\">\r\n                        <g fill=\"none\" stroke=\"#171717\">\r\n                            <path stroke-linecap=\"square\" stroke-width=\"2\" d=\"M18.5 18.3l-5.4-5.4\"\/>\r\n                            <circle cx=\"8\" cy=\"8\" r=\"7\" stroke-width=\"2\"\/>\r\n                        <\/g>\r\n                    <\/svg><\/span><\/div><div class=\"search__message\"><\/div><input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form><h3 class='accordion__heading accordion__category' id=\"accordion-header-term-382\" data-item=\"hfaq-term-382\" data-id=\"term-382\" data-slug=\"autres-questions-frequentes-micasaste\">Autres<\/h3><article class=\"accordion\"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-21819\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-21819\"\r\n                data-id=\"post-21819\" \r\n                data-item=\"hfaq-post-21819\" data-slug=\"envie-de-nous-partager-votre-experience\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Envie de nous partager votre exp\u00e9rience ?<\/div><\/div><div id=\"accordion-content-post-21819\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-21819\"\r\n                style=\"background:#FCFCFC;\"><p>Nous serions ravis de conna\u00eetre votre avis ! Si vous souhaitez partager votre exp\u00e9rience avec nous, n\u2019h\u00e9sitez pas \u00e0 nous envoyer un message \u00e0 <strong data-start=\"194\" data-end=\"217\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"196\" data-end=\"215\" data-is-only-node=\"\">micasaste@gmail.com<\/a><\/strong>. Vos retours sont pr\u00e9cieux et nous aident \u00e0 am\u00e9liorer nos services et \u00e0 offrir une exp\u00e9rience encore meilleure \u00e0 nos clients. Merci de faire partie de l&rsquo;aventure Micasast\u00e9 !<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-21818\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-21818\"\r\n                data-id=\"post-21818\" \r\n                data-item=\"hfaq-post-21818\" data-slug=\"je-ne-trouve-pas-la-reponse-a-ma-question-que-faire\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Je ne trouve pas la r\u00e9ponse \u00e0 ma question, que faire ?<\/div><\/div><div id=\"accordion-content-post-21818\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-21818\"\r\n                style=\"background:#FCFCFC;\"><p>Si vous ne trouvez pas la r\u00e9ponse \u00e0 votre question dans notre FAQ, n\u2019h\u00e9sitez pas \u00e0 nous contacter directement. Vous pouvez nous envoyer un e-mail \u00e0 <strong data-start=\"213\" data-end=\"236\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"215\" data-end=\"234\" data-is-only-node=\"\">micasaste@gmail.com<\/a><\/strong> ou utiliser notre formulaire de contact sur le site. Nous serons heureux de vous assister et de r\u00e9pondre \u00e0 toutes vos interrogations.<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/article><h3 class='accordion__heading accordion__category' id=\"accordion-header-term-381\" data-item=\"hfaq-term-381\" data-id=\"term-381\" data-slug=\"livraison-et-retours-questions-frequentes-micasaste\">Livraison et retours<\/h3><article class=\"accordion\"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-21811\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-21811\"\r\n                data-id=\"post-21811\" \r\n                data-item=\"hfaq-post-21811\" data-slug=\"quand-vais-je-recevoir-ma-commande\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Quand vais-je recevoir ma commande ?<\/div><\/div><div id=\"accordion-content-post-21811\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-21811\"\r\n                style=\"background:#FCFCFC;\"><p>Le d\u00e9lai de livraison d\u00e9pend de votre localisation et du mode de livraison choisi. En g\u00e9n\u00e9ral, vous recevrez votre commande dans un d\u00e9lai de 3 \u00e0 7 jours ouvr\u00e9s. Vous recevrez un e-mail de confirmation d&rsquo;exp\u00e9dition avec un num\u00e9ro de suivi d\u00e8s que votre commande sera envoy\u00e9e.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-21812\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-21812\"\r\n                data-id=\"post-21812\" \r\n                data-item=\"hfaq-post-21812\" data-slug=\"ou-puis-je-me-faire-livrer\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">O\u00f9 puis-je me faire livrer ?<\/div><\/div><div id=\"accordion-content-post-21812\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-21812\"\r\n                style=\"background:#FCFCFC;\"><p>Nous proposons la livraison en France ainsi qu\u2019en Europe. Lors de votre commande, vous pourrez choisir parmi diff\u00e9rentes options de livraison selon votre pays de r\u00e9sidence.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-21813\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-21813\"\r\n                data-id=\"post-21813\" \r\n                data-item=\"hfaq-post-21813\" data-slug=\"combien-de-temps-vais-je-attendre-ma-commande\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Combien de temps vais-je attendre ma commande ?<\/div><\/div><div id=\"accordion-content-post-21813\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-21813\"\r\n                style=\"background:#FCFCFC;\"><div class=\"e-n-accordion-item-title-text\">La plupart des commandes sont trait\u00e9es dans les 24 heures suivant leur r\u00e9ception, en excluant les week-ends et les jours f\u00e9ri\u00e9s. Les commandes pass\u00e9es apr\u00e8s 11h00 seront exp\u00e9di\u00e9es le jour ouvrable suivant, sous r\u00e9serve de la disponibilit\u00e9 des produits. Les commandes effectu\u00e9es le samedi, le dimanche ou les jours f\u00e9ri\u00e9s seront trait\u00e9es le jour ouvrable suivant.<\/div>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-24598\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-24598\"\r\n                data-id=\"post-24598\" \r\n                data-item=\"hfaq-post-24598\" data-slug=\"retours-livraison\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Retours &amp; Livraison - Comment effectuer un retour\u202f?<\/div><\/div><div id=\"accordion-content-post-24598\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-24598\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\"><br>Pour retourner un article, veuillez suivre ces \u00e9tapes :<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Envoyez-nous un message<\/strong> via notre <a href=\"https:\/\/micasaste.com\/en\/contactez-nous\/\">formulaire de contact<\/a> en pr\u00e9cisant votre commande et l\u2019article \u00e0 retourner.<\/li>\n\n\n\n<li>Nous vous enverrons <strong>un bon de livraison pour le retour<\/strong> ainsi que les instructions \u00e0 suivre.<\/li>\n\n\n\n<li><strong>Emballez soigneusement l\u2019article<\/strong> et joignez le bon de livraison fourni.<\/li>\n\n\n\n<li>D\u00e9posez le colis au point de retour indiqu\u00e9 sur le bon.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">\u26a0\ufe0f <strong>Important<\/strong> : Les retours sans bon de livraison ne pourront pas \u00eatre trait\u00e9s.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-25274\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-25274\"\r\n                data-id=\"post-25274\" \r\n                data-item=\"hfaq-post-25274\" data-slug=\"qui-prend-en-charge-les-frais-de-retour\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Qui prend en charge les frais de retour ?<\/div><\/div><div id=\"accordion-content-post-25274\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-25274\"\r\n                style=\"background:#FCFCFC;\">\n<p class=\"wp-block-paragraph\">Micasast\u00e9 s\u2019engage \u00e0 vous fournir des produits de qualit\u00e9. Malgr\u00e9 cela, si vous n\u2019\u00eates pas satisfait du produit achet\u00e9, vous pouvez le retourner&nbsp;<strong>\u00e0 vos frais<\/strong>. Vous disposez d\u2019un d\u00e9lai de 14 jours \u00e0 compter de la date de r\u00e9ception pour nous renvoyer le produit.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tous les produits doivent \u00eatre retourn\u00e9s dans leur \u00e9tat accompagn\u00e9s d\u2019une copie de la facture, \u00e0 l\u2019adresse suivante :<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Micasast\u00e9, Centre Commercial &#8211; 53 rue de Passy, Paris 75016<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les articles endommag\u00e9s ou incomplets ne seront pas repris et vous seront retourn\u00e9s en l\u2019\u00e9tat, \u00e0 votre charge.<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/article><h3 class='accordion__heading accordion__category' id=\"accordion-header-term-380\" data-item=\"hfaq-term-380\" data-id=\"term-380\" data-slug=\"compte-questions-frequentes\">Compte<\/h3><article class=\"accordion\"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-21807\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-21807\"\r\n                data-id=\"post-21807\" \r\n                data-item=\"hfaq-post-21807\" data-slug=\"comment-creer-mon-compte\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Comment cr\u00e9er mon compte ?<\/div><\/div><div id=\"accordion-content-post-21807\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-21807\"\r\n                style=\"background:#FCFCFC;\"><p>Pour cr\u00e9er votre compte, rendez-vous sur notre site internet et cliquez sur l\u2019ic\u00f4ne de connexion ou sur \u00ab Mon compte \u00bb. Remplissez les informations demand\u00e9es, validez votre inscription et profitez d\u2019une exp\u00e9rience personnalis\u00e9e sur notre boutique en ligne.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-21808\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-21808\"\r\n                data-id=\"post-21808\" \r\n                data-item=\"hfaq-post-21808\" data-slug=\"jai-oublie-mon-mot-de-passe-comment-faire\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">J\u2019ai oubli\u00e9 mon mot de passe, comment faire ?<\/div><\/div><div id=\"accordion-content-post-21808\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-21808\"\r\n                style=\"background:#FCFCFC;\"><div class=\"elementor-element elementor-element-5694b20 e-con-full e-flex e-con e-child\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1881\" data-id=\"5694b20\" data-element_type=\"container\">\n<div class=\"elementor-element elementor-element-40e2fd1 elementor-widget elementor-widget-text-editor\" data-id=\"40e2fd1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<p>Si vous avez oubli\u00e9 votre mot de passe, vous pouvez le r\u00e9initialiser en cliquant sur \u00ab Mot de passe oubli\u00e9 \u00bb et en saisissant votre adresse e-mail.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-21809\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-21809\"\r\n                data-id=\"post-21809\" \r\n                data-item=\"hfaq-post-21809\" data-slug=\"comment-me-desinscrire-de-la-newsletter\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Comment me d\u00e9sinscrire de la newsletter ?<\/div><\/div><div id=\"accordion-content-post-21809\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-21809\"\r\n                style=\"background:#FCFCFC;\"><p>Vous pouvez vous d\u00e9sinscrire de notre newsletter en cliquant sur le lien de d\u00e9sinscription pr\u00e9sent en bas de chaque e-mail. Si vous rencontrez des difficult\u00e9s, n\u2019h\u00e9sitez pas \u00e0 nous contacter \u00e0 <strong data-start=\"245\" data-end=\"268\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"247\" data-end=\"266\" data-is-only-node=\"\">micasaste@gmail.com<\/a><\/strong>.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-21810\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-21810\"\r\n                data-id=\"post-21810\" \r\n                data-item=\"hfaq-post-21810\" data-slug=\"comment-supprimer-mon-compte\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Comment supprimer mon compte ?<\/div><\/div><div id=\"accordion-content-post-21810\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-21810\"\r\n                style=\"background:#FCFCFC;\"><p>Pour supprimer votre compte, veuillez nous contacter \u00e0 <strong data-start=\"96\" data-end=\"119\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"98\" data-end=\"117\" data-is-only-node=\"\">micasaste@gmail.com<\/a><\/strong> en pr\u00e9cisant votre demande. Nous traiterons votre demande dans les plus brefs d\u00e9lais.<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/article><h3 class='accordion__heading accordion__category' id=\"accordion-header-term-379\" data-item=\"hfaq-term-379\" data-id=\"term-379\" data-slug=\"mode-de-paiement-questions-frequentes-micasaste\">Mode de paiement<\/h3><article class=\"accordion\"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-21814\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-21814\"\r\n                data-id=\"post-21814\" \r\n                data-item=\"hfaq-post-21814\" data-slug=\"quels-sont-les-moyens-de-paiement-acceptes\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Quels sont les moyens de paiement accept\u00e9s ?<\/div><\/div><div id=\"accordion-content-post-21814\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-21814\"\r\n                style=\"background:#FCFCFC;\"><p class=\"\" data-start=\"0\" data-end=\"296\">Le paiement se fait exclusivement en ligne au moment de la commande. Vous pouvez r\u00e9gler via carte bancaire (Visa, Mastercard, Carte Bleue), PayPal ou Apple Pay. Le mode de paiement est s\u00e9lectionn\u00e9 apr\u00e8s validation de votre panier.<\/p>\n<p class=\"\" data-start=\"298\" data-end=\"396\">Notre site garantit un paiement enti\u00e8rement s\u00e9curis\u00e9 et la protection de vos donn\u00e9es personnelles.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-21815\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-21815\"\r\n                data-id=\"post-21815\" \r\n                data-item=\"hfaq-post-21815\" data-slug=\"mon-paiement-a-ete-refuse\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Mon paiement a \u00e9t\u00e9 refus\u00e9.<\/div><\/div><div id=\"accordion-content-post-21815\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-21815\"\r\n                style=\"background:#FCFCFC;\"><p class=\"\" data-start=\"0\" data-end=\"258\">Pour des raisons de s\u00e9curit\u00e9 et de confidentialit\u00e9, votre banque ne peut pas nous fournir les d\u00e9tails d\u2019un refus de paiement. Nous vous conseillons de contacter directement votre agence bancaire pour clarifier la situation.<\/p>\n<p class=\"\" data-start=\"260\" data-end=\"416\">Si vous souhaitez utiliser une autre carte ou v\u00e9rifier que vos informations personnelles sont \u00e0 jour, n\u2019h\u00e9sitez pas \u00e0 passer une nouvelle commande en ligne.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-21816\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-21816\"\r\n                data-id=\"post-21816\" \r\n                data-item=\"hfaq-post-21816\" data-slug=\"est-il-possible-de-payer-par-cheque\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Est-il possible de payer par ch\u00e8que ?<\/div><\/div><div id=\"accordion-content-post-21816\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-21816\"\r\n                style=\"background:#FCFCFC;\"><p>Non, nous n&rsquo;acceptons pas le paiement par ch\u00e8que. Les paiements se font uniquement en ligne via carte bancaire, PayPal ou Apple Pay.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-21817\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-21817\"\r\n                data-id=\"post-21817\" \r\n                data-item=\"hfaq-post-21817\" data-slug=\"les-paiements-sont-il-securises\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Les paiements sont-il s\u00e9curis\u00e9s ?<\/div><\/div><div id=\"accordion-content-post-21817\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-21817\"\r\n                style=\"background:#FCFCFC;\"><p>Oui, vos paiements sont enti\u00e8rement s\u00e9curis\u00e9s. Nous utilisons des technologies de cryptage de pointe\u00a0 pour garantir la protection de vos informations bancaires et personnelles pendant toute la transaction. De plus, nos partenaires de paiement, comme les cartes bancaires, PayPal et Apple Pay, appliquent des protocoles de s\u00e9curit\u00e9 stricts afin d\u2019assurer une exp\u00e9rience d&rsquo;achat totalement s\u00e9curis\u00e9e. Vous pouvez ainsi effectuer vos achats en toute tranquillit\u00e9, en sachant que vos donn\u00e9es sont prot\u00e9g\u00e9es \u00e0 chaque \u00e9tape.<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/article><h3 class='accordion__heading accordion__category' id=\"accordion-header-term-378\" data-item=\"hfaq-term-378\" data-id=\"term-378\" data-slug=\"boutique-questions-frequentes-micasaste\">La boutique<\/h3><article class=\"accordion\"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-21806\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-21806\"\r\n                data-id=\"post-21806\" \r\n                data-item=\"hfaq-post-21806\" data-slug=\"ou-puis-je-trouver-une-boutique\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">O\u00f9 puis-je trouver une boutique ?<\/div><\/div><div id=\"accordion-content-post-21806\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-21806\"\r\n                style=\"background:#FCFCFC;\"><p>Nous avons une seule boutique situ\u00e9e au <strong data-start=\"83\" data-end=\"112\">53 rue de Passy, Paris 16<\/strong>, dans le centre commercial Passy Plaza. Venez nous rendre visite pour d\u00e9couvrir nos collections en exclusivit\u00e9 !<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/article><h3 class='accordion__heading accordion__category' id=\"accordion-header-term-376\" data-item=\"hfaq-term-376\" data-id=\"term-376\" data-slug=\"nos-produits-questions-frequentes-micasaste\">Nos produits<\/h3><article class=\"accordion\"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-21790\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-21790\"\r\n                data-id=\"post-21790\" \r\n                data-item=\"hfaq-post-21790\" data-slug=\"your-first-faq-question\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">J'ai vu un article sur vos r\u00e9seaux, mais il n'appara\u00eet pas sur votre site ?<\/div><\/div><div id=\"accordion-content-post-21790\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-21790\"\r\n                style=\"background:#FCFCFC;\"><p>Si un article pr\u00e9sent\u00e9 sur nos r\u00e9seaux sociaux n&rsquo;est pas disponible en ligne, il est probablement en vente exclusivement en boutique. N\u2019h\u00e9sitez pas \u00e0 nous contacter \u00e0 <b>micasaste@gmail.com <\/b>pour v\u00e9rifier sa disponibilit\u00e9 ou obtenir plus d\u2019informations.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-21798\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-21798\"\r\n                data-id=\"post-21798\" \r\n                data-item=\"hfaq-post-21798\" data-slug=\"vos-produits-sont-ils-disponibles-en-stock\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Vos produits sont-ils disponibles en stock ?<\/div><\/div><div id=\"accordion-content-post-21798\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-21798\"\r\n                style=\"background:#FCFCFC;\"><p>La plupart de nos articles sont des pi\u00e8ces uniques, disponibles en un seul exemplaire. Toutefois, pour certaines pi\u00e8ces de la collection, il peut y avoir plusieurs exemplaires. N\u2019h\u00e9sitez pas \u00e0 nous contacter ou \u00e0 passer en boutique pour en savoir plus sur la disponibilit\u00e9 des mod\u00e8les.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-21799\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-21799\"\r\n                data-id=\"post-21799\" \r\n                data-item=\"hfaq-post-21799\" data-slug=\"les-vetements-ont-ils-des-tailles\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Les v\u00eatements ont-ils des tailles ?<\/div><\/div><div id=\"accordion-content-post-21799\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-21799\"\r\n                style=\"background:#FCFCFC;\"><p>La plupart de nos v\u00eatements sont en taille unique, con\u00e7us pour s\u2019adapter \u00e0 diff\u00e9rentes morphologies. Cependant, certaines vestes, notamment celles en suzani velours, ont des tailles. A noter que pour chaque veste il existe qu&rsquo;une seule taille.<\/p>\n<p>N\u2019h\u00e9sitez pas \u00e0 nous contacter pour plus de d\u00e9tails sur les dimensions et la coupe.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-21800\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-21800\"\r\n                data-id=\"post-21800\" \r\n                data-item=\"hfaq-post-21800\" data-slug=\"jai-une-question-sur-un-produit\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">J'ai une question sur un produit ?<\/div><\/div><div id=\"accordion-content-post-21800\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-21800\"\r\n                style=\"background:#FCFCFC;\"><p>Vous pouvez nous contacter \u00e0 <strong data-start=\"73\" data-end=\"96\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"75\" data-end=\"94\" data-is-only-node=\"\">micasaste@gmail.com<\/a><\/strong> ou directement via notre site internet. Nous serons ravis de vous aider !<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-21801\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-21801\"\r\n                data-id=\"post-21801\" \r\n                data-item=\"hfaq-post-21801\" data-slug=\"vos-vetements-sont-ils-fabriques-de-maniere-ethique\" \r\n                style=\"background:#FFFFFF;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Vos v\u00eatements sont-ils fabriqu\u00e9s de mani\u00e8re \u00e9thique ?<\/div><\/div><div id=\"accordion-content-post-21801\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-21801\"\r\n                style=\"background:#FCFCFC;\"><p>Oui, tous nos v\u00eatements sont confectionn\u00e9s en Inde dans le respect des artisans et de l\u2019environnement. Nous privil\u00e9gions des mat\u00e9riaux de qualit\u00e9 et un savoir-faire traditionnel.<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/article><\/section>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"1024\" src=\"https:\/\/micasaste.com\/wp-content\/uploads\/2025\/01\/b66f4b34-dd59-4ac1-84a5-fa5dcd730e39-768x1024.jpg\" alt=\"Photo de la boutique Micasast\u00e9 \u2013 v\u00eatements et accessoires artisanaux pour femmes - Photo pour la FAQ - Questions fr\u00e9quentes\" class=\"wp-image-20448\" style=\"width:377px;height:auto\" srcset=\"https:\/\/micasaste.com\/wp-content\/uploads\/2025\/01\/b66f4b34-dd59-4ac1-84a5-fa5dcd730e39-768x1024.jpg 768w, https:\/\/micasaste.com\/wp-content\/uploads\/2025\/01\/b66f4b34-dd59-4ac1-84a5-fa5dcd730e39-416x555.jpg 416w, https:\/\/micasaste.com\/wp-content\/uploads\/2025\/01\/b66f4b34-dd59-4ac1-84a5-fa5dcd730e39-225x300.jpg 225w, https:\/\/micasaste.com\/wp-content\/uploads\/2025\/01\/b66f4b34-dd59-4ac1-84a5-fa5dcd730e39-1152x1536.jpg 1152w, https:\/\/micasaste.com\/wp-content\/uploads\/2025\/01\/b66f4b34-dd59-4ac1-84a5-fa5dcd730e39-9x12.jpg 9w, https:\/\/micasaste.com\/wp-content\/uploads\/2025\/01\/b66f4b34-dd59-4ac1-84a5-fa5dcd730e39.jpg 1200w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udccd <strong>Vous pr\u00e9f\u00e9rez nous rencontrer ?<\/strong><br>N\u2019h\u00e9sitez pas \u00e0 venir directement \u00e0 la boutique pour poser vos questions ou passer commande.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><br>Nous serons ravies de vous accueillir au 53 rue de Passy dans le centre commercial de Passy Plaza, Paris, 75016.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Notre \u00e9quipe se fera un plaisir de vous conseiller, vous faire d\u00e9couvrir nos collections, ou simplement \u00e9changer autour de notre univers Micasast\u00e9.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Ouvert du Lundi au Samedi de 10h \u00e0 19h30.<\/em>                                                <em>Ferm\u00e9 le Dimanche.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vous avez une question sur nos produits, votre commande ou nos d\u00e9lais de livraison ? <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Consultez notre FAQ &#8211; Questions fr\u00e9quentes : nous y r\u00e9pondons clairement aux demandes les plus fr\u00e9quentes. Ce guide pratique est l\u00e0 pour vous accompagner \u00e0 chaque \u00e9tape de votre achat sur notre boutique en ligne. Et si vous ne trouvez pas la r\u00e9ponse souhait\u00e9e, notre \u00e9quipe reste disponible via la page Contact pour vous aider avec r\u00e9activit\u00e9 et bienveillance.<\/p>","protected":false},"excerpt":{"rendered":"<p>Consultez notre section FAQ \u2013 Questions fr\u00e9quentes pour trouver des r\u00e9ponses rapides \u00e0 vos interrogations sur nos produits, services, commandes et bien plus encore.Nous avons rassembl\u00e9 les questions les plus courantes pour vous faire gagner du temps.Et si vous ne trouvez pas ce que vous cherchez, notre \u00e9quipe reste \u00e0 votre \u00e9coute via la page [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","inline_featured_image":false,"footnotes":""},"class_list":["post-21788","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Questions fr\u00e9quentes sur nos produits et services<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez la FAQ - Questions fr\u00e9quentes sur Micasast\u00e9. Trouvez des informations sur nos produits, la livraison et plus encore.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/micasaste.com\/en\/faq-questions-frequentes-micasaste\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Questions fr\u00e9quentes sur nos produits et services\" \/>\n<meta property=\"og:description\" content=\"D\u00e9couvrez la FAQ - Questions fr\u00e9quentes sur Micasast\u00e9. 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